SHIPPING OR DELIVERY POLICY
7-10 business days for processing
3-5 business days for shipping
Due to our careful selection of premium extensions, we ask that you prepare for the full time of processing and shipping. Please plan your purchase and appointment time accordingly. We are excited for you to experience Opulence Hair and appreciate your business.
RETURN AND REFUND POLICY
ALL SALES ARE FINAL. Due to the nature of our products being hair extensions, we do not accept returns or exchanges once an order has been delivered.
We carefully inspect every bundle, closure, and frontal before it ships to ensure you receive premium quality hair. However, we understand that on rare occasions an issue may arise. If you receive an item that is defective (such as an irregular weft or manufacturing defect), please contact us within 24 hours of delivery with your order number and clear photos/video of the issue.
Approved claims will be reviewed at the sole discretion of Opulence Hair and resolved through a replacement, store credit, or refund, depending on the situation.
Please note the following are not eligible for a refund or replacement:
- Change of mind after purchase
- Hair that has been installed, cut, colored, or altered in any way
- Items damaged due to improper care after delivery
- Claims submitted after the 24-hour window
We take pride in the quality of our hair and stand behind what we sell. If something is genuinely wrong on our end, we will make it right.